General Terms and Conditions of Business www.troonathens.com
The Terms and Conditions set out herein under became effective as at April 2023.
Accomodation Service Name: Troon of Athens Apartments
Address: 58 Troon, Athens 118 52 Greece
Contact e-mail: info@troonathens.com
1. Introduction
At Troon of Athens Apartments we take great care to provide you with the best and most helpful information through our websites and invite and advise all our visitors, guests and customers to carefully read and understand the terms and conditions set out therein before finalising their bookings.
2. Reservations and Online Bookings
Troon of Athens Apartments will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided. However, it reserves the right to provide alternative services of at least an equivalent standard at no additional cost to the guest.
The guest is not entitled to assign the booking to any third party nor utilise the hotel’s facilities, other than for the purpose of accommodation. The hotel reserves the right to pass on to the guest any additional costs incurred by it in respect of goods and services requested during the guest’s stay or caused by the guest not adhering to the agreed times for services.
2.1. Eligibility
You must be at least 18 years old, or the minimum age to enter into a contract as required by applicable law (if younger than 18), in order to make a reservation orcomplete a purchasethrough our websites or any other booking channel. For the avoidance of doubt, any persons aged 18 years or younger must be accompanied by a parent or guardian for the duration of their stay.
2.2. Individual Bookings
Bookings/reservations are only undertaken by providing a valid debit/credit card details subject to our payment Policy. Bookings/reservations cannot be guaranteed without payment. A non-competed non-confirmed reservation form does not constitute a reservation.
2.3. Group Bookings
All Group Bookings are subject to different agreed conditions. For more information on Group reservations please contact us directly.
2.4. Online Bookings
On completion of the booking process the online booking platform service will transmit an online confirmation of your booking; subject to any additional terms provided at the time of booking. An online booking is only valid when a booking number has been issued. Troon of Athens Apartments may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
2.5. Promotions / Offers
All promotions/offers are subject to availability at the time of reservation. Offers are not valid in conjunction with any other offer. Special offers or promotions may have additional terms and cancellation conditions specific to the offer. You are advised to check these thoroughly before completing your booking. A discount offer is non- transferable. We reserve the right to discontinue the promotion at any time without notice.
2.6. Room Prices and Rates
Rates are per room, per night, vary by arrival date and/or length of stay, and include, government and city imposed taxes,
All rooms, products and services offered by Troon of Athens Apartments are subject to availability at the time of booking or purchase.
No guarantees are made, of any kind, that the rates and/or room facilities will be available at the time of booking/reservation until a booking/reservation is confirmed.
Each room rate quoted has specific conditions relating to the occupancy of each room and specific cancellation policy applies to each room quoted.
You are strongly advised and should carefully read the room rates and any specific detail provided before proceeding to make a booking for a Room selected as well as these General Booking Terms.
Rates are confirmed in Euro.
The price you pay is the price quoted to you at the time you make your reservation or booking, except that if Value Added Taxes or other government taxes or surcharges are included within the price and change between the date of your reservation or purchase and the date of your stay, we will adjust the rate that you pay and inform you accordingly by e-mail, unless you have already paid for the reservation, product or service in full before the change takes effect.
Please always check that the details of your reservation or booking are complete and accurate before you confirm. We will not be liable for any delay or non-performance if you provide us with incorrect information.
Travelling: The prices quoted do not include international or domestic air transportation, passport or visa handling, travel insurance, airport and port taxes, gratuities or other similar charges . Guests should arrange for their own travelling and holiday insurance.
2.7. Payment Policy
Payment, Guarantee and cancellation policy Troon of Athens Apartments: Bookings will be guaranteed by a charge of 100% prepayment of the total amount of the stay.
Upon receipt of this payment, the customer will receive email confirmation of their booking.
Any agreement for the reservation or booking of a room and/or the purchase of any products or services will be formed only when a confirmation and/or voucher is received from Troon of Athens Apartments, by email.
2.8. Cancellation Policy
Cancellation of bookings more than 14 days prior to your arrival are fully refundable.
Cancellation of bookings between 14 days and 7 days will result in a charge corresponding to 25% of the total amount of the stay.
Cancellation of bookings between 7 days and 48 hours of the date of arrival will result in a charge corresponding to 50% of the total amount of the stay. In the case of long stays, the confirmation deposit will not be returned. Cancellation of bookings up to 48 hours prior to the date of arrival will result in a charge of 100% of the total amount of the first 7 days of stay.
For practical purposes, 48 hours means before 6pm two days before the date of arrival.
To cancel a booking, our Bookings team will attend to you from Monday to Friday 9am-8pm and Saturdays 10am-3pm Central European Time by email info@troonathens.com
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
2.9. Value Added Tax (VAT) & Taxes
13% VAT and overnight taxes 0,5 Euro/ apartment / night are included in the price.
2.9. Relocation
In the unlikely event that Troon of Athens is unable to provide the accommodation booked, the customer accepts that the responsibility of the hotel is limited to finding similar accommodation and offering appropriate transportation to that new hotel. Troon of Athens takes all necessary precautions to ensure that this does not occur so it is very rare. The Customer also accepts that notification in advance of hotel changes cannot be ensured. The hotel will accept no liability for any expense, loss or damage resulting from or related to relocation, since it has no control over such situations. If the Customer rejects a satisfactory alternative, it will be at his/her own risk.
If the customer is not satisfied with any aspect of the new hotel, he/she must immediately inform the management of the establishment and give it the opportunity to correct the situation from the beginning.
3. General Apartment House Usage Rules
3.1. Check In / Check Out
As our general policy, check in is from 2 pm on the date of booking and departure is before 10 AM on the date of departure. Failure to leave your room by the stated check-out time may result in a late check-out charge.
We have a self check in system for the building and also for your apartment.
Not allowed to let anybody to enter to the building when guests are entering with access code. The codeshould not be visible to anybody.
Check in codes will be send to the guest by email latest till 12 noon, on the morning of your arrival.
3.2. Special Needs/Requests
Any special needs or requests must be notified in writing in advance. No guarantees can be made in relation to any special requests. Until specific confirmation is issued for any special request, such request cannot be guaranteed.
3.3. Smoking
Smoking at Troon of Athens Apartments is allowed only on the balconies, and on the roof top of the building. Troon of Athens Apartments strives for a smoke free environment. Smoking rooms are not available. Those not complying with the smoke-free law, will be committing an offence against the law and maybe reported to the competent authorities. We kindly request you to respect the law and abstain from smoking in the apartments.
3.4. Pets
Pets, generally, are not allowed to accompany guests at the hotel. Please check at the time of booking whether guide dogs for the blind or incapacitated guests are accommodated. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
3.4. Damage by Guests
In the event of malicious, wilful or negligent room or other property damage, Troon of Athens Apartments reserve the right to charge the amount of any loss sustained by it, including business interruption losses to the credit/debit card of the registered guest. Where payment by the guest was made by means other than credit/debit card, Troon of Athens Apartments will pursue the matter through appropriate legal forum and competent courts.
3.5. Guests Conduct
By making a booking and staying at Troon of Athens Apartments you are agreeing to be bound by these General Booking Terms and any rules of conduct applicable at Troon of Athens Apartments as set out herein or may be applied from time to time during your stay at Troon of Athens Apartments.
Troon of Athens Apartments reserves the right to refuse access or eject without prejudice any persons, who it considers objectionable.
3.6. Prohibited Items
The following items are not permitted:
- Animals of any kind, except guide dogs (subject to prior special arrangement agreed with the Accomodation)
- Flammable, explosive or otherwise hazardous materials
- Objects emitting a foul odour
- Unregistered firearms or other weapons
- Objects of an unusually large size or in unusually large quantities
- Articles related to use in gambling, prostitution, smuggling or other illicit acts
- Illegal drugs or other articles, the possession of which is prohibited by applicable laws.
Troon of Athens Apartments reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
Troon of Athens Apartments reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
3.7. Troon of Athens Apartments Fixtures & Fittings
A guest shall refrain from using equipment or fixtures for purposes other than those intended. No equipment and/or fixtures shall be taken out of the Hotel. Removal or alteration of equipment or fixtures is prohibited.
4. Additional Rules & Policies
4.1. Third-Party Websites
If you choose to leave our website via links to other third-party websites, including those of advertisers, our Privacy Notice or these General Booking Terms will no longer apply. We are not responsible for the terms and conditions or terms of use or privacy policies of those third-party websites, cookies, pixel tags and other similar technologies that they may use on their websites. As we have no control over such third-party sites and resources, you acknowledge and agree that Louis Hotels is not responsible for the availability of such third-party sites or resources, and that Louis Hotels does not endorse or is responsible or liable for any content, advertising, products, or other materials on or available from such third-party sites or resources.
4.2. Personal Data Protection
We process your personal information in accordance with Troon of Athens Privacy Policy.
You are kindly requested to read and understand Troon of Athens Privacy Policy Page. Notice before providing us with any information about yourself or any other person. It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these terms.
4.3. Force Majeure
Troon of Athens Apartments shall be liable to you or any guest by reason of any failure to or delay in performing any of our obligations under the General Booking Terms, if the delay or failure was due to Force Majeure. For the purposes of these terms “Force Majeure” shall mean any cause beyond the Troon of Athens Apartments reasonable control including without limitation: fire, flood, explosion, earthquake, storm or other natural disaster, civil commotion, strike, embargo any fault or delay by their sub-contractors or any industrial or civil dispute confined to part or all of their workforce, hostilities (whether war is declared or not), sabotage, terrorist attack, or the acts or decisions of any governmental, public or judicial authority (otherwise than pursuant to the act or default of the party concerned) or the imposition of any legislative or independent government sanction, or similar action limiting or prohibiting the smooth operations and/or the business operations of Troon of Athens Apartments.
If as a consequence of Force Majeure, Troon of Athens Apartments is obliged to curtail, alter or cancel a booking and/or any services agreed, the customer shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation and any prepayment may not be refundable.
5. Contact Us
If you have any questions about your room reservation, or would like to change a reservation then please contact us via email info@troonathens.com , phone or through our website.
